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Why is Central Rural Electric Cooperative getting into fiber internet?

 Preparing Graphic

The graphic above shows the five main reasons Central is expanding its fiber network throughout its entire service area. 

Central began steps to increase our smart grid capabilities 10 years ago when we worked with our power provider, KAMO, to install fiber at all of our substations. This led to numerous advances in our distribution system operations, which means that we are better equipped to performed predictive analysis. This means we are able to increase system uptime, while also decreasing outage duration. 

The Central board of trustees has decided to move forward with expanding fiber communications throughout our entire service area in an effort to increase connectivity in the field. Members will benefit from a smarter electric gird and the potential of modern rate designs, but also the capability of fiber internet services being offered to the home from the full system buildout. 

Can I get bundled billing with my CREC electric?

Unfortunately, bundled billing will not be available. Centranet bills will be due on the 1st or 15th of the month.

What about terms and fees?

There will be a $100 installation fee for residential subscribers. If service is canceled, the subscriber must return the equipment or be subject to a $250 equipment return fee. If the equipment is returned, then the fee is waived.

 

See Centranet's complete Terms and Conditions.

Will the fiber project affect my CREC electric rates?

Central has created a limited liability company, Centranet LLC, that will be a wholly-owned subsidiary of Central. Operating under a split business model will mean that those who take fiber service are not subsidized by those who do not. 

Is it unlimited data? Can I stream with it?

Yes, it will be unlimited data! We know you have enough to worry about without being concerned about any data limits so take this one off your list! 

Absolutely, you can stream with our service, and if it makes your life more enjoyable to do so, we recommend it! 

When will it be available in my area?

Centranet is available to all Central Rural Electric Cooperative members as well as residents who live inside the towns of Agra, Carney and Wellston.

Does it include TV service?

No. Centranet will not offer video (TV) service. However, there are services available like YouTube TV and Sling that allow you to use your Centranet fiber service to stream television. Visit our MyBundle page to learn how you can get started streaming and build your bundle

Does it include phone service?

Fiber technology allows for VoIP (voice over internet protocol) phone service. Phone service includes unlimited domestic long distance and is just $30 per line (plus taxes and fees) for residential homes. Learn more about home phone.

How will it be delivered to my house? Is it wireless to my house?

No! You get your own fiber optic cable all the way to your home or business. Fiber to the Home (FTTH) is the type of system Central is building to ensure increased connectivity in the field and for our members, reliable, fast internet service. Unlike wireless, cable, satellite, and DSL internet, fiber optic connections provide over 1,000 times as much bandwidth as copper and can travel more than 100 times further without losing signal strength. Fiber optics use the speed of light to transport data, which means that it is fast! Central’s network will be 100% fiber.